1. Information We Collect

We gather different types of information depending on how you interact with our programs and website. Here's what we typically collect and why it matters for your learning experience.

Personal Identification Information

When you register for our programs or contact us, we collect basic details like your name, email address, phone number, and mailing address. We need this information to communicate with you about your enrolment, send course materials, and provide support throughout your learning journey.

Educational Background and Goals

To tailor our financial communication programs to your needs, we may ask about your current role, industry experience, and learning objectives. This helps us recommend appropriate courses and customize your experience.

Payment Information

When you enrol in paid programs, we collect payment details through secure third-party processors. We don't store complete credit card numbers on our servers—only transaction references needed for record-keeping and refund processing.

Usage and Technical Data

Like most websites, we automatically collect technical information when you visit sylthareon.com. This includes your IP address, browser type, device information, pages visited, and time spent on different sections. We use this data to improve site performance and understand which resources are most valuable to learners.

Communications and Feedback

We keep records of your emails, support requests, and feedback submissions. These help us resolve your questions and improve our services based on real student experiences.

2. How We Use Your Information

Your data serves specific purposes related to delivering quality education and maintaining our services. We don't use your information for unrelated marketing or sell it to third parties.

We may also use aggregated, non-identifiable data for research and reporting purposes. This means your individual information isn't recognizable in any published statistics or case studies.

3. Data Sharing and Third Parties

We work with carefully selected service providers to deliver our programs effectively. These partners only receive the minimum information necessary to perform their specific functions.

Service Providers We Work With

• Payment Processors: Secure payment gateways that handle credit card transactions and maintain PCI DSS compliance
• Email Service Providers: Platforms that help us send course materials, updates, and support communications
• Learning Management Systems: Technology platforms that host course content and track your progress
• Analytics Tools: Services that help us understand website usage and improve user experience
• Customer Support Software: Tools that help us manage and respond to your enquiries efficiently

All our service providers are contractually required to protect your data and use it only for the purposes we specify. They can't use your information for their own marketing or share it with others.

When We Must Disclose Information

In rare circumstances, we may need to share your data to comply with legal obligations, respond to valid legal requests from authorities, or protect our rights and safety. We'll notify you of such disclosures when legally permitted.

4. Your Privacy Rights Under Australian Law

The Australian Privacy Act gives you specific rights regarding your personal information. We've designed straightforward processes to help you exercise these rights.

How to Exercise Your Rights

To make a request or raise a privacy concern, email us at info@sylthareon.com with "Privacy Request" in the subject line. Please include your name, contact details, and a clear description of your request. We'll respond within 30 days and may need to verify your identity before processing certain requests.

5. Data Security and Protection

We've implemented multiple layers of security to protect your information from unauthorized access, loss, or misuse. While no system is completely foolproof, we take reasonable precautions appropriate for the sensitivity of the data we handle.

Technical Safeguards

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure, encrypted storage for sensitive personal and payment information
• Regular security updates and patches to our systems and software
• Firewall protection and intrusion detection systems
• Restricted access to personal data—only authorized staff can view it for legitimate purposes

Organizational Measures

Our team members receive privacy training and understand their responsibilities for protecting student data. We maintain strict policies about who can access different types of information and monitor compliance regularly.

Payment card information is handled by PCI DSS compliant payment processors—we don't store full card numbers on our systems. This significantly reduces the risk associated with payment data.

6. Data Retention and Storage

We keep your information only as long as necessary for the purposes we collected it or to meet legal requirements. Different types of data have different retention periods.

Retention Periods

• Course Enrolment Records: Kept for 7 years after program completion to provide transcripts and verify participation
• Payment and Financial Records: Retained for 7 years to comply with Australian tax and accounting requirements
• Marketing Communications: Removed within 30 days of unsubscribe requests
• Support Correspondence: Kept for 3 years to maintain service quality and resolve potential disputes
• Website Analytics: Aggregated data retained indefinitely; individual data anonymized after 26 months

When data reaches the end of its retention period, we securely delete or anonymize it. You can request earlier deletion in certain circumstances, though we may need to retain some information for legal compliance.

Data Storage Location

Your information is primarily stored on secure servers located in Australia. Some service providers may store data in other countries with adequate privacy protections. We ensure appropriate safeguards are in place for any international data transfers.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to function properly and improve your experience. You have control over most of these through your browser settings.

Types of Cookies We Use

Essential Cookies: Necessary for the website to work—they enable basic functions like page navigation and access to secure areas. The site won't function properly without these.

Functional Cookies: Remember your preferences and choices (like language settings or login information) to provide enhanced, personalized features.

Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this to improve site performance and content.

Managing Cookie Preferences

Most web browsers automatically accept cookies, but you can modify your browser settings to decline them if you prefer. Note that disabling cookies may affect website functionality and your ability to access certain features.

8. Children's Privacy

Our programs are designed for adults and professionals in the workplace. We don't knowingly collect personal information from individuals under 18 years of age. If you're under 18, please have a parent or guardian contact us about enrolment.

If we become aware that we've collected data from someone under 18 without appropriate parental consent, we'll take steps to delete that information promptly.

9. Changes to This Privacy Policy

We may update this policy occasionally to reflect changes in our practices, technology, or legal requirements. We'll post the revised policy on this page with an updated "Last Updated" date.

For significant changes that materially affect how we handle your information, we'll provide more prominent notice—typically through email to enrolled students or a notification on our website.

We encourage you to review this policy periodically, especially before providing new personal information or enrolling in programs.

10. International Students and Data Transfers

While our programs primarily serve the Australian market, we occasionally work with international students. If you're accessing our services from outside Australia, please understand that your information may be transferred to and processed in Australia.

We take appropriate measures to ensure your data receives adequate protection regardless of where it's processed, consistent with Australian privacy standards.